F.A.Q
Frequently Asked Questions (F.A.Q.)
Welcome to My Phone Case! We've gathered answers to our most common questions below. If you can't find what you're looking for, please don't hesitate to contact us!
🛒 Ordering
Q: How do I place an order?
A: Simply browse our products, add the items you'd like to purchase to your cart, and proceed to checkout. You'll be guided through the steps to enter your shipping and payment information.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including (Visa, Mastercard, American Express, Discover), PayPal, etc.].
Q: Is my payment information secure?
A: Yes, we take your security seriously. All payment information is processed through a secure, encrypted connection to protect your data.
Q: How do I know if my order was successful?
A: You'll see an order confirmation page immediately after completing your purchase. We'll also send you a confirmation email to the email address you provided.
Q: I made a mistake. Can I change my order?
A: It is very important to be sure to select the correct phone version when ordering. If you notice a mistake, please contact us immediately. We can only make changes before your order has been processed (which is typically within 1-3 business days).
Q: Why did I only receive part of my order?
A: To ensure the fastest delivery, we sometimes ship items from different warehouses. This means you might receive parts of your order separately. Don't worry, the rest of your items are on their way! You'll receive separate shipping notifications for each shipment. Please refer to those emails to see what to expect.
🎨 Products & Designs
Q: Will the case I receive look exactly like the picture online?
A: Our cases feature STUNNING, BOLD, BEAUTIFUL, and VIBRANT designs! However, please be aware that colors can vary from monitor to monitor, so there may be a very slight variation in tone or color when you receive your case.
Q: Why might the design placement look different from the photo?
A: All our products are made to order. Due to the wide variety of phone sizes and camera hole placements, the final image may differ slightly from the product mock-up.
Q: Do your cases support wireless charging?
A: Most of our cases do! However, please note that the metal plate case does not support wireless charging. Be sure to check the product description for details.
🚚 Shipping & Processing
Q: How long will it take to get my order?
A: All cases are made to order.
- Processing: It usually takes 1-3 business days to process your order and get it shipped out.
- Shipping: After processing, shipping within the USA usually takes about 2-9 business days on average.
Q: Is the delivery time guaranteed?
A: While we strive to ensure timely delivery, please note that delivery times are not guaranteed. They are subject to postal service schedules (like USPS or CANADA POST) and unforeseen circumstances beyond our control, such as bad weather, holidays, or postal delays.
Q: What if I entered the wrong address?
A: We are not responsible for delays or non-delivery due to errors in the shipping address provided by the customer. Please double-check your address at checkout.
Q: Do you offer expedited shipping?
A: No, currently we do not offer expedited shipping but are working to add it in the future.
Q: Do you ship internationally?
A: No we currently do ship internationally to certain countries. We are working to add it in the future.
↩️ Returns & Cancellations
Q: What is your return policy?
A: We happily accept returns for non-custom items. All returned items must be received at our store before a refund can be issued.
Q: Are there any items I can't return?
A: Yes, all custom orders are final sale. This includes items like our Family Photo Phone Covers. We do not offer exchanges or refunds for custom orders, so please double-check your design and phone model before purchasing.
A: We accept returns within 15 days of the date you receive your order. Here are the key details:
- Return Window: 15 days from the delivery date.
- Condition of Items: Items must be in their original, unused condition, and in their original packaging, unless the return is due to a defect or error on our part.
- Return Shipping Costs: Customers are responsible for the cost of return shipping.
- Original Shipping Costs: Original shipping fees are non-refundable.
Q: What if my case arrives damaged or defective?
A: We’re committed to your satisfaction! If your order arrives damaged or defective, please contact us right away. We will provide a full refund or send a replacement.
Q: How do I cancel my order?
A: Once an order is placed and confirmed, you have 24 hours to cancel. Please note that this 24-hour window excludes Saturdays and Sundays. You must contact us within this timeframe to request a cancellation.
💬 Contact
Q: I have a question that isn't answered here. How can I contact you?
A: We would love to answer any questions! We check our messages frequently. Please contact us at: myphonecase.store/pages/contact before placing your order, and we'll be happy to help.